This page shows the licence, encryption and support details, so you can check the operator before you sign in.
Four steps ahead
Useful the moment you are on the site and want to get into your account without a detour.
Start on the home page and find the Log in button in the header. On a phone the button may sit behind the menu icon instead. The common slip is tapping Register or opening the cashier, which sit close by. Read the label before you press it, because the wrong one starts a new account.
Type the email address you gave when you registered into the first field. Copy the spelling exactly, including dots, digits and the domain part, since one wrong character means the sign-in fails. Browsers often fill in an older address on their own, so look at the field before you move on.
Enter the password you chose at registration in the password field, and keep the characters exactly as you set them. Case matters, so a caps lock left on is a common cause of a failed attempt. Many people paste an old password from a notes file, so type it out in full if the first try fails.
Press the sign-in button once, then wait for the account area to load. The screen should show your balance, history, limits, bonuses and withdrawals. An identity review runs separately, so a pending check is not a failed login. The mistake is pressing the button again and again while the page is still loading.
Security basics
You will have checked the licence, signed out on shared devices, and know how to reset a lost password.
Each time a sign-in request leaves your browser, Royalreels Casino Ltd. has already scrambled it. Connections to the site run under 256-bit AES encryption, so the email address and password you submit travel in protected form. The company holds licence MGA/B2C/195/2006 from the Malta Gaming Authority and is registered in Malta as C-74119. Check that licence number first, and treat a page quoting a different one as a copy.
Whenever you finish on a shared computer, use the sign-out option in the account area before you step away. Closing the window alone may leave you signed in for the next person. Royalreels Casino never asks for your password, not in live chat, by email or on the phone, so anyone who asks for it is not from the site. If you suspect someone else has seen yours, start recovery: a reset link goes to your registration email address, and that inbox is where the change is made.
Phone, same account
It settles whether your account works in the phone browser and what to try when the page stalls.
Later, when you open the mobile browser on your phone, the account you use on a computer is already waiting. No second profile is needed, since the email address and password you registered with work on the phone too. Tap the sign-in button on the homepage rather than an old saved page, so the form you reach is the current one. Balance, history and limits sit in the same account area.
The next time the mobile page stalls or signs you out again, change the connection before anything else. Move from mobile data to Wi-Fi, or the other way round, then load the page again in a fresh tab. Clear the site data for this page only if the problem returns, because that also removes your saved sign-in. If the page still fails, write to live chat and name your phone model and browser.
Three causes below
It settles what the error message you see points to, and what to check first.
Right after you press the sign-in button, a mismatch brings back a short error on the same page. Usually the email address differs from the one you registered, or the keyboard is set to another language and changes the characters. Compare each character with the details you chose at registration before anything else.
The moment a saved copy of the page loads, the browser may show a sign-in form from an earlier version. An old cache, an outdated browser or a shaky connection can drop the request halfway, so the form stalls. Try a second device or network to see whether the fault follows the browser.
When you sign in and your history looks thin, a second record under your name may exist. Players keep one account, and extra accounts get closed, so the record you use has to be the one you registered first. Check which email address opened the record that holds your past activity.
Most cautious players worry about being locked out of their balance, so this guide checks each access step against the licensed operator details.
On the day you deposit, the sign-in that opens your account also opens your balance, so access and money sit in one place. Once you are signed in, the account area shows your balance, your transaction history, your limits and any bonuses you have taken up. Withdrawals start from the same account, and they range from A$26 up to A$73,100. The cashier lists Visa, Paysafecard, Skrill, Maestro, Google Pay and PayID as payment methods, so you can check which ones suit you before you deposit. A sign-in that fails on the day you want to cash out is the worst time to find out, so test access while there is no deadline. Treat your sign-in details as the key to your money, because anyone who gets into the account can see the balance and submit a withdrawal.
Right after you register, your first sign-in tells you whether the details you entered at registration work. Before that, check the licence details: the regulator is the Malta Gaming Authority, and the licence number is MGA/B2C/195/2006. The operator is Royalreels Casino Ltd., company number C-74119 (Malta), at Level 4, Portomaso, Sliema, and it has operated since 2006. Each player gets one account, so if you already have one, sign in to it rather than opening another, since duplicates are closed. Staff at Royalreels Casino never ask for your password, by live chat, email or phone, so any message that asks for it did not come from us. Keep the licence number handy, because it is the one detail you will need if you ever contact support about the account.
Each time you open the site on a phone, the same email address and password from registration take you into the account you use on a computer. Royalreels Casino offers apps for iOS and Android, and the mobile browser works as well, so pick whichever route suits the device in your hand. Whichever route you pick, you land in the same account, with the same balance and the same history. A deposit made on a computer appears in the same history on your phone. Use the larger screen when you review limits or withdrawals, because the smaller screen makes it easy to tap past a figure you meant to check. Many players keep the app for quick checks and use a computer for longer sessions.
Halfway through a game, the page may return you to the sign-in screen. The usual causes are inactivity, a dropped mobile connection, or a browser that paused the tab while you switched to another app. On a shared computer or phone, sign out before you leave. Sign in again with the email address and password from registration, then open the account area and read your history and limits to see what was recorded before the session closed. If play runs longer than you meant, the session time reminders and reality checks in the account area prompt you to stop. If gambling is no longer in your control, the National Gambling Helpline on 1800 858 858 is free and open 24 hours a day. If the same problem returns, contact Royalreels Casino through live chat, email at [email protected], or phone +61 97 863 1794.
The next time a password stops working, the recovery route runs through your registration inbox. A reset link goes to the email address you registered with, so open that mailbox first and check the spam folder if the message is missing. Use the link, choose a new password, and sign in with it. If someone else may know the old password, request the reset before anything else. Verification is separate: photo ID, proof of address and a payment method screenshot are checked at the latest before your first withdrawal, and the check takes 39 hours. Start that process early, so a payout is not held up on the day you want it. Support by live chat, email or phone can point out what is still missing.
After registering
Registration comes first, then the welcome offer, which you pick in the cashier when you make your first deposit.
New players
166% 100% match up to A$1,250 + 58 spins
Deposit at least A$11 at the cashier and meet 41x wagering within 48 days. Match is 166% up to A$1,250, plus 58 free spins.
Grab offer18+ · Gambling can be addictive, so play responsibly and keep within your limits.
Weekend players
50 free rounds
On weekends, a deposit of A$22 unlocks 50 free spins. Meet 41x wagering within 7 days.
Get bonus18+ · Gambling can be addictive, so play responsibly and keep within your limits.
Weekly, for regulars
40% 100% up to A$430
Every week, deposit at least A$11 to get a 40% reload up to A$430. Wagering is 41x, valid for 7 days.
Claim bonus18+ · Gambling can be addictive, so play responsibly and keep within your limits.
After reading, you will have a fix for each sign-in problem and know when to contact support.
Chat with usOnce you finish on a shared or borrowed device, sign out from the account menu before you walk away. Closing the window does not end your visit, so the next person at that browser could open your account. Sign out every time, even when you only checked one thing. If you think someone else has seen your account, change the password from inside the account straight away.
Straight after you request a reset, the link goes to the email address you registered with. Check the junk and spam folders before you assume it failed. One wrong letter in that address sends the link to a different inbox. Ignore any message that asks you for your password. If nothing arrives, write to [email protected] and give the registration address, not the password.
Right after you register, you can sign in and open the cashier. Identity documents are checked at the latest before your first withdrawal, and that check can take 39 hours once the files reach us. Prepare photo ID, proof of address and a screenshot of the payment method you use. Your minimum deposit is A$11, and you need only one account, because a second one is closed.
Before you deposit, check the licence. Royalreels Casino Ltd. is regulated by the Malta Gaming Authority under licence MGA/B2C/195/2006, with company number C-74119 (Malta). The registered office is Level 4, Portomaso, Sliema. When the number you see matches, you know who operates the site. When it does not, stop and contact support by email before you sign in or pay anything.
Once you are signed in, open the password option inside your account and follow the steps shown there. You do not need support for this, and no one from Royalreels Casino will ask for your password by email, chat or phone. Choose a new password you do not use anywhere else. If you cannot find the option, reach out to support by live chat, which runs around the clock.
While you are abroad, sign-in can fail for ordinary reasons. A slow hotel connection, a blocked network or an old cached page can all stop the form from loading. Clear the browser's cache, then try again on a stable connection. Avoid workarounds of any kind, because they put your account at risk. If the problem continues, contact support by live chat or phone and describe what the screen shows.
We use cookies to keep the site working and, with your consent, to improve it.